DISASTER MANAGEMENT - II

(I)   UNIFIED COMMAND CENTRE/COMBINED ASSISTANCE & RELIEF ENCLOSURE

       There are 2 aspects of Disaster Management work at an accident site. Firstly, rescue relief and restoration operation which is carried out by one set of functionaries. Second aspect pertains to rehabilitation of accident involved passengers, taking care of dead bodies, dealing with their relatives etc. for which a different set of functionaries are required. For managing these 2 distinct aspects of DM work that are required to be discharged by railways, two separate establishment should be set up at an accident site.

1,    Unified Command Center (UCC):

(i)    Unified Command Centre (UCC) is set up at the accident site.

(ii)   This is a control office to be located near the centre of the accident site..

(iii)   This is basically meant for catering to operational needs of railway in rescue, relief and restoration work.

(iv)  UCC is manned by staff of relevant departments such as:

       -        Medical,

       -        Commercial,

       -        Operating,

       -        Safety,

       -        Security,

       -        Public Relations

       -        Mechanical,

       -        Electrical,

       -        S&T,

       -        Civil,

(v)   UCC basically supervises the working of 2 LCCs and co-ordinate with Divisional and Headquarters Emergency Cells.

(vi)  Functionaries of different departments in LCCs provide 3 hourly updated information regarding progress of work to their counterparts in UCC.

2. Local Command Centers (LCC)

(i)    LCCs serve as co-ordination centres for various teams that are working spread out over different geographical location.

(ii)   Each LCC oversees the working of DM teams at one end of the accident site.

(iii)   Jurisdiction of each LCC extends to all men and materials belonging to 2 ARMVs, 1 BD special and 1 ART at that end of the accident site.

3. Need for setting up of Combined Assistance & Relief Enclosure (CARE):

(i)    Relatives of passengers who arrive at an accident site are already traumatized by the tragedy.

(ii)   They arrive at an unknown location with no place to stay, no friend or acquaintances and not knowing whom to turn to.

(iii)   The problem is made even more challenging since many relatives and next of kin come from far flung areas in some other state.

(iv)  Being semi - literate and from different parts of the country some of them are not even familiar with the local language. For them even communicating becomes a problem.

(v)   In addition to above, complex legal formalities & multiplicity of  paper work is required to be completed before dead bodies are handed over to their next of kin.

(vi)  For taking care of relatives of passengers, providing them with succor in their hour of agony and for guiding them sympathetically, some kind of an assistance centre is required.

4. Formalities required to be completed by relatives of passengers:

(a)   Sequence of formalities that are required to be completed by relatives of injured passengers include:

(i)    Locating the name of the passenger on reservation charts,  in case passenger was travelling in reserved accommodation.

(ii)   Going through the list of injured and dead passengers to find out whether the name appears.

(iii)   In case the name is not available in the list, then taking a round of different hospitals to find out whether their relative has been admitted in one of them in an unconscious state.

(iv)  Hospitals are generally at separate locations, sometimes even in different towns; and commuting becomes a problem.

(v)   In case the passenger can be located in one of the hospitals, they have to find out the severity of injuries, likely period of hospitalization etc.

(vi)  Collect the ex - gratia paid by railways.

(vii)  Try and locate missing luggage of the injured passenger. For this they have to take a round of the building where all unclaimed luggage have been kept.

(viii) Next they have to arrange for a place for themselves to stay.

(ix)   Arrange for medicines/diet etc. and payment of hospital bills, if required.

(x)   Thereafter, they have to keep in touch with the hospital and get their relative released.

(b)   Additional formalities that are required to be completed by next of kin of dead passengers include:

(i)    In case the passenger could not be located in any of the hospitals, then they have to go to the building where unidentified dead bodied have been kept.

(ii)   Take a round of various rooms where bodies have been kept, examine each body and try and locate their near and dear one.

(iii)   Identify the dead body, if the same has been extracted by then.

(iv)  Otherwise wait for all bodies to be extracted and try and identify their relative.

(v)   In case they fail to identify the same then they have to go through photographs for railways to entertain their claim.

(vii)  Obtain medical death certificate from the railway doctor.

(viii) Obtain post mortem report, from the Govt. doctor who has performed post mortem on the body.

(ix)   Obtain official death certificate from the local municipality.

(x)   Accept ex - gratia payment from railways.

(xi)   Collect forms for lodging claim for compensation in RCTs.

(xii)  Take over custody of dead body from the local police.

(xiii) Perform last rites at the same place or take back the body to their native place, depending on circumstances.

(xiv) Make arrangements for their return journey back to their native place.

5. Problems encountered by relatives :

(i)    Each of these formalities are under the jurisdiction of a different agency, either railway, or police, or civil administration, or local administration.

(ii)   In such a situation the level of co-ordination between these various agencies leaves much to be desired.

(iii)   Sometimes it even takes up to 48 hours before all these documentary formalities can be completed.

(iv)  In most cases, relatives have to run from pillar to post for completing all these formalities and the bitter experience leaves them permanently antagonized towards railways.

(v)   For this purpose a single window clearance system should be available for relatives and next of kin.

6. Combined Assistance & Relief Enclosure (CARE) :       

(i)    The UCC should have a Combined Assistance & Relief Enclosure (CARE) located towards the rear side, away from the track, for rendering help to passengers and their relatives.

(ii)   This is basically meant for catering to requirements of passengers and their relatives next of kin, and for providing a single window clearance for all types of formalities.

(iii)   CARE should be separate from the UCC so that it does not interfere with normal rescue and relief work.

(iv)  CARE will be manned by staff of relevant departments such as:

       -        Operating.

       -        Medical.

       -        Commercial,

       -        Security,

       -        Personal,

(v)   CARE should have different counters for various purposes in following sequence

(a)   Reservation chart, for locating the name.

(b)   List of dead and injured along with name of hospital. The name of passenger involved should be checked up from the list of dead or injured, if available, and their current status informed.

(c)   Counter for providing commercial supervisor as escort along with a vehicle, for accompanying the relative and going to hospitals or mortuary.

(d)   Railway doctor for issue of Medical Death Certificate.

(e)   Govt. doctor for issue of Post Mortem /Certificate, in case the same is necessary.

(f)    Municipality official for issue of Official Death Certificate.

(g)   Local police for issue of authority for handing over of dead body.

(h)   Claims counter-Payment of ex-gratia and issue of Claims Compensation form.

(i)    Counter for helping performance of last rites in case relatives decide to cremate the body there itself.

(j)    Pass counter for issue of return journey pass.

(k)   Return journey facilitation counter for making arrangements for return journey.

(II)         DISASTER MANAGEMENT TEAM :

(A)  Members of the Disaster management Team :

1. Officer-in-Charge of Site (OC Site):

       On arrival of armV at accident site DRM shall take over as OC. Site from the senior-most officer of the accident involved train. On arrival of 1st Special train carrying GM and other Headquarters officers, GM shall be OC Site. In the absence GM, the senior most officer shall be OC Site. He will be responsible for forming Core Groups as required and direct them to carryout efficient rescue, relief and restoration operations.

2. Rescue, Relief and Restoration Operation  :

       DM Team on arrival by armVs and ARTs shall undertake following action :

       (i)      Crowd Control and Law and Order.

       (ii)     Rescue operation.

       (iii)    Relief operation.

       (iv)    Video coverage of accident site.

       (v)     Installation of Communication Network.

       (vi)    Clearance from State Police for restoration.

       (vii)   Preservation of Clues and Evidence.

       (viii)   Media Management at site.

       (ix)    Salvage operation.

       (x)     Restoration operation.

3. Photography

       Prior to starting restoration work at an accident site, divisions undertake suitable video film coverage to the extent feasible. Still photography by digital camera is undertaken extensively for its obvious advantages. The photograph should be taken from a vantage point and from as many angles as possible so as to give a bird’s eye view as also close up photographs.

(i)    Such photographs should clearly indicate:

       -        severity of the accident.

       -        illustrate the damage to P-Way, Rolling Stock, Signal, OHE and other structures and equipment.

(ii)   Separate set of photographs to be taken to preserve clues and evidence of sabotage if suspected.

(iii)   Victims and unidentified bodies should also be extensively photographed.

(B)  General:

       For efficient Disaster Management, responsibilities of various departments are to be executed by deputing responsible officers and supervisors. Important duties of such officers/supervisors are enlisted as follows.

1. OC Site:

(i)    Ensure setting up of UCC, CARE and LCCs at the earliest.

(ii)   Collect information from OC Site of IAT.

(iii)   Take stock of the situation and plan for efficient rescue operation.

(iv)  Estimate quantum of assistance required for each department from:

       -        within the division,

       -        adjoining divisions,

       -        adjoining zones,

       -        non - railway agencies.

(v)   Channelize local resources to supplement available railway resources.

(vi)  Ensure that duties of various functionaries of different departments as laid down in Zonal DM Plan are carried out.

(vii)  Ensure co-ordination among all departments for efficient rescue, relief and restoration operation.

(viii) Ensure information to SP Police and District Magistrate.

(ix)   In case of sabotage, direct RPF to obtain quick clearance from State Police.

(x)   In case of serious explosions or fire, clearance from Controller of Explosives is to be obtained.

(xi)   Give prima facie cause of the accident along with forecast of expected date and time of restoration.

(xii)  Ensure timely information on the progress of rescue, relief, and restoration work every 3 hrs. with following details :

       -        Number of coaches searched.

       -        Number of injured passengers recovered.

       -        Nature of injuries to passengers.

       -        Number of bodies recovered.

       -        Number of bodies identified.

       -        Number of coaches dealt with.

       -        Supplementary assistance required, if any.

(xiii) Forecast for completion of each activity mentioned below should also be firmed up. These target dates and times should be communicated to all officers and supervisors at accident site:

       -        Re - railment.

       -        Track fitness.

       -        OHE fitness.

       -        Points and inter - locking.

       -        Clearance of section.

       -        Movement of first train.

2. Formation of two teams at accident site for round the clock working.

(III) DEPARTMENTAL FUNCTIONS :

(A)  MEDICAL DEPARTMENT:

1. Main function:

       Main function of the Medical department can be broadly classified as:

       (a)     Taking an initial round of hospitals and assessment of situation.

       (b)     Taking out injured passengers from accident involved coaches.

       (c)     Attending to injured passengers and giving them First Aid.

       (d)     Preparing list of injured passengers.

       (e)     Classification of their injuries.

       (f)      Transporting them to hospitals and getting them admitted.

       (g)     Post admittance hospital care of the injured.

       (h)     Dealing with dead bodies.

       (i)      Preservation of dead bodies.

2. Site management by Medical Department :

(i)    Leader of Team ‘B’ (Normally CMS/MS In-charge of the Division) would take control of the site, co-ordinate relief measures and distribute duties amongst doctors available as detailed below:

(ii)   Different team and groups will be formed for discharging various duties of the Medical department. Each team should consist of 4 to 6 members and each group should consist of 3-5 teams, depending upon requirement.

(iii)   One group of doctors will take a round of various hospitals where injured passengers have already been admitted.

(iv)  One group consisting of 4 -5 teams of doctors and para-medics will take out injured passengers and dead bodies from accident involved coaches.

(v)   One team will attend to injured passengers and give them First Aid and other medical treatment.

(vi)  One team will prepare list of injured passengers, note down details of their injuries and classify them.

(vii)  One team would be in-charge of transporting injured passengers to hospitals and getting them admitted.

(viii) One team would be in-charge of post admittance hospital care of the injured.

(ix)   One team will deal with dead bodies after these have been extracted from coaches. They will prepare a list and arrange for their preservation.

(x)   In case sufficient doctors are available then more groups should be formed for rescue operations.

3. Taking an initial round of hospitals.
4. Taking out injured passengers:

(i)    Maximum number of doctors should be deputed for this activity.

(ii)   This group should consist of at least 4-5 teams. If numbers permit, more such teams should be formed.

5. Attending to injured passengers.
6. Preparing list of passengers:

(i)    Separate lists to be prepared coach wise.

(ii)   The list should contain following details:

       If found Conscious: Name, Sex, age, identification marks, address, ticket number, originating and destination station.

       -        If found Unconscious: Approximate age, sex, identification marks, ticket number and other particulars if relatives and friends are available.

7. Classification of Injuries :

(i)    Injuries are classified as under :

       (a)     ‘Grievous’ injuries as defined below.

       (c)     ‘Simple’, but excluding ‘trivial’ injuries such as abrasions or bruises.

8. Classification of Injuries:

(i)    Transporting injured passengers to hospitals.

9. Post admittance hospital care :

(i)    One railway doctor, one commercial supervisor and one welfare inspector should be deputed round he clock at each hospital.

(ii)   Normally one doctor should look after one hospital, along with a commercial supervisor and WLI.

(iii)   If large no. of hospitals are involved 2/3 hospitals may be given to one doctor. In that case, the doctor, in consultation with CMS/MS, should station himself at the hospital where maximum no. of patients are admitted.

(iv)  Make an assessment about capabilities of the hospital to handle injured persons especially with reference to types of injuries they have suffered. Decide whether the patients need to be shifted to other hospital with better facilities and then arrange to shift the patients.

10. Dealing with dead bodies:

(i)    Target should be to extricate all dead bodies within 24 hrs.

(ii)   Dead bodies should be dealt with coach wise, otherwise, bodies taken out from different coaches get mixed up.

(iii)   Ensure covering of dead bodies with shrouds.

       (iv)    Put cloth label (white cloth of 12"x 9" written by Marker pen) on each dead body.

       -        Date__________________

       -        Dead body Serial No._________________

       -        Name____________________

       -        Age_____________________ Sex_______________

       -        Coach No.______________________

(v)   In case of unidentified dead bodies, against the item ‘name’, it should be written as unidentified-1/unidentified-2, etc. Approximate age should be estimated from the appearance, such as between 35 - 45 years.

(vi)  5 photographs preferably by digital camera should be taken of each dead body. Two should be close up of face from in front and sideways, third should be with the label visible as per item (xiii) above and fourth and fifth should be of full length of the body.

11. Preservation of dead bodies:

(i)    Numbering and photography of bodies should be done even when relatives are on hand to claim the body.

(ii)   Arrange for hiring of a couple of big halls, for keeping bodies.

(iii)   Rooms should preferably be at a single location so that relatives do not have to go around from mortuary to mortuary.

(iv)  Notice Board outside the building should display the room nos. where bodies extracted from a particular coach have been kept.

(v)   These details should  also be posted on a notice board outside each room.

(vi)  4 Commercial supervisors should be put on round the clock duty in the building housing the temporary mortuary for guiding relatives as and when they come.

(B) COMMERCIAL DEPARTMENT  :

1. Main functions :

       Main functions of the Commercial department can be broadly classified as :

       (a)    Withdrawal of cash from station earnings.

       (b)    Hiring of road vehicles.

       (c)    Providing beverages and catering to injured and uninjured passengers.

       (d)    Initial round of hospitals and assessment of situation.

       (e)    Preparing list of injured passengers.

       (f)     Transporting them to hospitals and getting them admitted.

       (g)    Payment of ex-gratia to injured and next of kin of dead.

       (h)    Dealing with refund and claims compensation formalities.

       (i)     Taking charge of luggage and consignments.

       (j)     Post admittance hospital care of the injured.

       (k)    Taking care of relatives.

2. Site Management by Commercial Department:

(i)    Before Sr. DCM proceeds to accident site he withdraws sufficiently large amount of cash from station earnings.

(ii)   At the accident site, handpicked commercial supervisors are deputed for manning commercial counters in UCC and CARE.

(iii)   Each commercial counter in CARE is manned by one group.

(iv)  Different teams and groups are formed for discharging various duties of the Commercial department. Each team consists of 4-6 members and each group consists of 3-5 teams, depending upon requirement.

(v)   One team hires road vehicles for use and other related activities.

(vi)  One group arranges beverages and food both for injured as also for uninjured passengers.

(vii)  One team takes an initial round of hospitals along with doctors and assess the situation.

(viii) One group takes care of uninjured passengers who have to be cleared from the accident site.

(ix)   One group assists Medical department in preparing a list of injured passengers input the same into the PC in CARE.

(x)   One group assists Medical department in shifting injured passengers to hospitals.

(xi)   One group assists the Medical department in preparing a list of dead bodies and looking after them.

(xii)  One team makes ex-gratia payment to injured passengers and next of kin of dead

(xiii) One team deals with refund cases and claims compensation formalities.

(xiv) One group is in-charge of unclaimed luggage and other consignments.

(xv)  One group is in-charge of post admittance hospital care of injured and taking care of relatives as detailed in Chapter 14 under ‘Passenger Care’

3. Hiring of Vehicles :

(i)    A large number of road vehicles are required at an accident site for following purposes:

       -        Taking injured passengers to hospitals.

       -        Taking doctors and other railway officials to hospitals.

       -        Clearance of uninjured passengers.

       -        Taking dead bodies to mortuaries.

       -        Bringing men and materials, etc. to accident site.

       -        Taking unclaimed luggage for being kept in safe custody.

       -        Taking relatives to hospitals and mortuary.

       -        Other miscellaneous work.

4. Catering arrangements.
5. Clearance of uninjured passengers.
6. Preparing lists of injured passengers.
7. Amount of Ex - Gratia payable :

(i)    The amount of ex-gratia relief payable to injured passengers or to dependants of dead are as under:

       (a)     In case of death         -           Rs. 15,000/-

       (b)     Grievous injury          -           Rs.   5,000/-

       (c)     Simple injury             -           Rs.        500/-

(ii)   In case enhanced ex -gratia is announced by the Hon’ble Minister for Railways, then the enhanced amount should be paid by cheque by Accounts department.

(iii)   Ex - gratia paid is not to be adjusted against claims compensation payable as decreed by RCT subsequently.

8. Refund and Claims Compensation:

(i)    Refund of fares is granted for unfinished journey as per rules.

(ii)   Injured passengers and next of kin of deceased passengers are supplied with blank claims compensation forms along with Claims Booklet explaining complete procedure.

(iii)   Photocopy of a filled up Claims Compensation form is also be given along with the blank form so as to help them in filling it up.

9. Luggage and consignments.

(IV) PASSENGER CARE:

1. General:

       (i)      For dealing with relatives arriving from far flung corners of the country, staff fluent in the local language of the place from where the train originated should be used as interpreters.

       (ii)     Injured passengers should thereafter be provided with either mobile or BSNL STD phones in order to enable them to speak to their relatives.

2. Hospitalization of the injured :
3. Facilities to be made available in hospital:

(i)    There should be a separate reception counter manned by commercial supervisor or WLI at the entry to the hospital.

(ii)   A chart should be displayed at this reception counter indicating ward nos. where accident patients are admitted along with their names, coach no. wise.

(iii)   At the entry to each such ward, a second list should display the name of the patient, coach no. and the bed no. inside the ward.

(iv)  Arrangements should be made to inform the next of kin or a relative or friend of the deceased, in case identity of the person involved in accident becomes known.

4. Communication:

       STD equipped telephone is made available to passengers to communicate with their relatives.

5. Arrival of relatives:

(i)    After a few hours, next of kin of deceased and relatives of injured passengers start arriving at the accident site.

(ii)   Adequate number of display boards are available on ARMVs/ARTs for being put up at accident site.

(iii)   By and large these display boards indicate the direction towards CARE.

(iv)  These indication boards are displayed near those areas where incoming relatives arrive and congregate.

(v)   Periodic announcements on loud speakers are also made for guiding them to CARE.

6. Taking care of relatives:

(i)    At CARE, number of commercial supervisors & WLIs are available for the purpose of taking arriving relatives to different hospitals etc.

(ii)   After relatives arrive they first of all go through the reservation charts and locate the name of the passenger.

(iii)   Thereafter if details are available as to which hospital passenger has been admitted then commercial supervisor or Welfare Inspector accompanies him to that hospital.

(iv)  A hired vehicle is provided for carrying them to various hospitals and mortuary.

(v)   The commercial supervisor or Welfare Inspector stays with the relative until he has been able to either find the injured passenger or identify the dead body.

(vi)  Thereafter, they help him in completing all formalities in the CARE.

7. Single window clearance:

(i)    CARE has provision of single window clearance for all legal formalities & multiplicity of paper work.

(ii)   Counters provided in CARE have facilities for following items in sequence.

(a)   Reservation chart for locating the name.

(b)   List of dead and injured along with name of hospital. The name of passengers involved should be checked up from the list of dead or injured, if available, and their current status informed.

(c)   Counter for providing commercial supervisor or WLI as escort along with a vehicle, for accompanying the relative and going around to various hospitals or mortuary.

(d)   Railway doctor for issue of Medical Death Certificate.

(e)   Govt. doctor for issue of Post Mortem Clearance, in case the same is necessary.

(f)    Municipality official for issue of Official Death Certificate.       

(g)   Local police for issue of authority for handing over of dead body.

(h)   Claims counter - Payment of ex-gratia and issue of Claims Compensation Form.

(i)    Counter for helping performance of last rites in case relatives decide to cremate the body there itself.

(j)    Pass counter for issue of return journey pass.

(k)   Return journey facilitation counter will make arrangements for return journey.

8. Stay of relatives of dead and injured.
9. Performance of last rites.
10. Departure of relatives of dead and injured.

(V) MEDIA MANAGEMENT PLAN  :

1. Objective:

       (i)      To post the public with factual information pertaining to the accident.

       (ii)     To convey certain information which is of use to passenger.

       (iii)    To convey specific information which is of  use to relatives of dead and injured.

       (iv)    To create a positive public opinion.

       (v)     To create a healthy relationship with the press and electronic media.

2. Duties of PR Organization:

       (i)      CPRO and his team collect whatsoever information is available from Divisional Control Office and first information is released to the media with 60 minutes of intimation of the accident.

       (ii)     The information includes telephone numbers of Helpline Enquiry Booths.

3. Spokesperson:

       (i)      Only GM, DRM, CPRO, Chief Emergency Officer in Headquarters  Emergency Cell and Divisional Emergency Officer in Divisional Emergency Cell are competent to interact or give interview to press and electronic media.

4. Information to be relayed to Press and Electronic Media :

       Information given to media can be broadly segregated into following categories:

       (a)     Accident:

       (b)     Uninjured Passengers:

       (c)     Dead and Injured passengers:

       (d)     Helpline Enquiry Booths:

       (e)     Train Services:

5. Casualty figures:
6. Press Briefings at accident site:

(i)    CPRO on arrival at accident site-collects factual information from the OC Site and relays the same to Media personnel at site and also to Divisional Emergency Officer in Divisional Emergency Cell.

(ii)   The first Press Briefing is held within one hour of CPRO’s arrival at site.

(iii)   There are fixed time Press Briefings so that there is no confusion regarding different versions given to separate channel at various points of time.

(iv)  Simultaneous Press Briefings are held at accident site as also at Headquarters Emergency Cell and Divisional Emergency Cell as per fixed timings.

(v)   Information given to the media is of-/30 hrs. earlier. For example media briefings held at 7/30 hrs. will convey all information as at 7/- on that date.

(vi)  On the first two days, there are 6 media briefings per day.

(vii)  Thereafter, for the remaining days, there are 3 media briefings per day.

(VI)  TRAINING AND MOCK DRILL

       Trained manpower is an essential ingredient of any DM system. Mere provision of sophisticated equipment without trained manpower is futile. For handling an unforeseen situation like managing a Disaster, training of all railway personnel concerned is an inevitable input. To acquire necessary knowledge and skill, all relevant officials should be given periodic training regarding their duties and that of their department.

1. Training:

       Training is conducted at the following three levels :

(i)    Individual Training :

(a)   For enhancing the skill of staff attached to ARMVs, ARTs, etc., supervisors and staff shall be given general training in Disaster Management.

(b)   Special training may be arranged in Extrication, Rescue, Medical relief, Rolling stock restoration technique and Civil Defence by departments concerned.

(ii)   Seminars/Workshops: Seminars are periodically conducted on Disaster preparedness, and the DM plan.

(iii)   Joint Exercises: Fill scale DM Mock Drills also conducted.

2. Full Scale Mock Drill :

       Disaster Management essentially necessitates a state of preparedness under all circumstances and the efficiency of arrangements therein can be assessed only by conducting periodical full scale mock drills.

(i)    Objective of the full scale mock drill is to:

       -        gauge the preparedness of DM system including detailed planning and keeping of all equipment in good fettle.

       -        integrate the operational response to measure overall performance of the exercise.

       -        measure performance with regard to accident restoration.

(ii)   On a division, the first mock drill has been conducted within 3 months of issue of the Zonal DM plan.

(iii)   On a division, the second mock drill has been conducted 3 months after the first one, in order to correct all shortcomings noticed during the first mock drill.

(iv)  Thereafter, mock drills are conducted once every 2 years after the new DRM takes over.

(v)   It should be conducted during the day and in a branch line section.

(vi)  6 hrs. traffic block shall be taken and the ARMV/ART run out to the accident site.

(vii)  UCC and CARE should be set up and each department will post their functionaries in the Control Office as also in UCC and CARE.

(viii) All facilities should be provided in UCC and CARE by departments concerned.

(ix)   During these full scale mock drill, following aspects shall be closely watched:

       -        Turning out of ARMY/ART within the prescribed time.

       -        Speed of the specials.

       -        Assembly of staff.

       -        Handling of ART, HRDs, HREs and other rescue equipment.

       -        Logging of events.

       -        Functioning of field telephones and communication network.

       -        Functioning of generator sets, lighting equipment.

       -        Preparedness of first-aiders and availability of medical equipment.

       -        Preparedness of commercial department to mobilize adequate manpower.

(x)        On completion of the drill, a detailed report shall be prepared detailing deficiencies noticed, corrective measures initiated and improvements required.